Customer Service

Which items have special return guidelines?

Click an item below for more information about its return guidelines:

Area Rugs
Bonus Gifts
Designer Apparel

Designer Apparel List

Alberta Ferreti Lanvin
Armani Libertine
Barbara Bui Maxmara
Carolina Herrera Maxmara Rinaldi
Chanel**Maxmara Studio
Christopher Kane Maxmara Weekend
David Koma Limited Michael Kors
Dion Lee Enterprise PTY LTD Nour Hammour
Ellery Oscar De La Renta*
Etro Paule Ka
Fabiana Filippi Peserico
Giambattista Valli*Prabal Gurung
Hellessy Sablyn
Herve Leger Saint Laurent
Jason Wu St. John
Jenny PackhamVictoria Beckham

*Markdowns are not returnable.

**Must be returned within 14 days. Markdowns are not returnable.

We will not accept a return of merchandise that has been:

  • Worn
  • Washed
  • Damaged
  • Used
  • Altered
  • Returned without attached Bloomingdale's b-tags, designer tags, and/or any accompanying materials that were originally included.
  • Highlighted items have additional restrictions as listed.
  • All returns are subject to evaluation by Bloomingdale's
Face Masks
Gift Cards

One Time Mattress Comfort Reselection Fees

Time PeriodReselection Fee
In the first 3 months after delivery15% of original purchase price
From 3-6 months after delivery20% of original purchase price
From 6-9 months after delivery30% of original purchase price
From 9-12 months after delivery50% of original purchase price

Hastens Mattress

The One Year Preference reselection policy does not apply to Hastens. There is a one-time return permitted for Hastens mattresses and bases. You must keep the Hastens items in the home for 30 days. After 30 days, you have 30 days to return and a 25% restocking fee will be applied. If you then decide to purchase another Hastens from Bloomingdale's, the second mattress is a final sale and may not be returned. The Hastens 25 year mattress warranty applies only to the base and the mattress. The topper has no warranty. Worrynomore is not available for Hastens.

Pre-Owned Watches
Promotional Gift Cards
Wedding & Registry Gifts