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Which items have special return guidelines?

Click an item below for more information about its return guidelines:

Area Rugs

Bonus Gifts

Designer Apparel

Dresses

Face Masks

Furniture

Gift Cards

Mattresses

Pre-Owned Watches

Promotional Gift Cards

Wedding & Registry Gifts


Area Rugs

We want you to be happy with your rug purchase, and we understand that you need to live with it for a while.

So, take 14 days after delivery, and if it's not right, we'll give you a refund, credit or exchange, provided it's in saleable condition.

  • If you purchased your rug in a store, please return your rug to the store where it was purchased.
  • If you purchased your rug through bloomingdale's.com, please visit www.bloomingdales.com/easyreturns to create and print your free UPS return label. Rugs purchased online must be returned via UPS and cannot be returned to a store.

Please note that after 14 days, we won't be able to accept any returns unless there is a manufacturer's defect.

Bonus Gifts

If you would like to return an item that qualified you for a bonus gift, you can:

  • Return the bonus gift along with the merchandise, or
  • keep the bonus gift, in which case your account will be charged for its value.

Designer Apparel

Certain Designer Apparel, as listed below, must be returned within 30 days of purchase. TOL customers are not exempt from this timeframe.

Alberta Ferreti Lanvin
Armani

Libertine
Armani Collection Maxmara
Barbara Bui Maxmara Rinaldi
Carolina Herrera Maxmara Studio
Chanel

*Must be returned within 14 days of purchase.

*Markdowns are not returnable.

Maxmara Weekend
Christopher Kane Michael Kors
David Koma Limited Narciso Rodriguez
Dion Lee Enterprise PTY LTD Nour Hammour
Ellery
Oscar De La Renta

*Markdowns are not returnable.

Etro Paule Ka
Fabiana Filippi Peserico
Giambattista Valli

*Markdowns are not returnable.

Prabal Gurung
Hellessy Sablyn
Herve Leger St. John
Jason Wu Victoria Beckham
Jenny Packham

We will not accept a return of merchandise that has been:

  • Worn
  • Washed
  • Damaged
  • Used
  • Altered
  • Returned without attached Bloomingdale's b-tags, designer tags, and/or any accompanying materials that were originally included.
  • Highlighted items have additional restrictions as listed.
  • All returns are subject to evaluation by Bloomingdale's


Dresses

Certain dresses will be delivered with a Bloomingdale’s b-tag attached. Once the b-tag is removed, merchandise cannot be returned. To determine whether a dress you would like to purchase will be tagged, go to the product page and review the details tab below the image. If an item is going to be tagged, it will alert you there.

We will not accept a return of merchandise that has been:

  • Worn
  • Washed
  • Damaged
  • Used
  • Altered
  • Returned without attached Bloomingdale’s b-tags, designer tags and/or any accompanying materials that were originally included

All returns are subject to evaluation by Bloomingdale’s.

Face Masks

Face Masks are a Final Sale product. They cannot be exchanged, returned and are not eligible for price adjustments on prior purchases or promotions.

Furniture

Upon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Bloomingdale's Customer Service (1-800-323-7857) within 3 days of your delivery. For preference returns:

  • Furniture protection plans will be refunded.
  • The delivery fee will not be refunded.
  • A restocking fee of 15% will be assessed.
  • Preference furniture returns must be returned in "as new" condition.

If you notice any damage or imperfections within 3 days of your delivery, please notify Bloomingdale's Customer Service. At that time, we will schedule a service appointment to correct the issue.

Hold Policy: If you are unable to accept delivery of your merchandise within 60 days of availability, your sales check will be canceled. To schedule or change your delivery date, or to manage your delivery alerts, please visit www.bloomingdales.com/furnituredelivery and select "Schedule Delivery".

Outdoor Furniture

Upon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Bloomingdale's Customer Service (1-800-323-7857) within 3 days of your delivery. For preference returns:

  • Furniture protection plans will be refunded.
  • The delivery fee will not be refunded.
  • A restocking fee of 15% will be assessed.
  • Preference furniture returns must be returned in "as new" condition.

If you notice any damage or imperfections within 3 days of your delivery, please notify Bloomingdale's Customer Service. At that time, we will schedule a service appointment to correct the issue.

Hold Policy: If you are unable to accept delivery of your merchandise within 60 days of availability, your sales check will be canceled. To schedule or change your delivery date, or to manage your delivery alerts, please visit www.bloomingdales.com/furnituredelivery and select "Schedule Delivery".

» Due to the seasonal nature of Outdoor Furniture, such purchases made or delivered on or after June 27th cannot be returned for preference reasons.

Gift Cards

To return a Gift Card, take your Gift Card and receipt to a Bloomingdale's store location near you to return.

  • The full value must be on the Gift Card.
  • The full amount will be credited to the buyer’s original form of payment.
  • If the Gift Card was purchased using a Bloomingdale's Credit Card, please allow 3-5 business days for the credit to be processed.
  • If the Gift Card was purchased using a Third Party Credit Card, depending on your bank's processing time, it may take a few days to reflect on your account.

Mattresses

We want you to be perfectly content with your new mattress. If at any time within the first 365 days after your mattress delivery you feel you aren't satisfied, notify a sales professional and we will issue a credit toward a one-time reselection, minus applicable fees calculated as a percentage of the original purchase price of your mattress.

  • Original delivery fees are not refundable.
  • A pick-up fee of $110.00 will be charged for all mattresses, except in the case of a manufacturer defect.

A delivery fee will apply to all reselections and fees are prorated as follows:

One Time Mattress Comfort Reselection Fees

Time Period

Reselection Fee

In the first 3 months after delivery

15% of original purchase price

From 3-6 months after delivery

20% of original purchase price

From 6-9 months after delivery

30% of original purchase price

From 9-12 months after delivery

50% of original purchase price

Hastens Mattress

The One Year Preference reselection policy does not apply to Hastens. There is a one-time return permitted for Hastens mattresses and bases. You must keep the Hastens items in home for 30 days. After 30 days, you have 30 days to return and a 25% restocking fee will be applied. If you then decide to purchase another Hastens from Bloomingdale's, the second mattress is a final sale and may not be returned. The Hastens 25 year mattress warranty applies only to the base and the mattress. The topper has no warranty. Worrynomore is not available for Hastens.

Pre-Owned Watches

If you are not satisfied with your pre-owned watch purchase, please mail your return within 14 days of the delivery date using a Bloomingdale’s Easy Returns label only. Please ensure the tags remain attached, the item is unaltered, and all original paperwork, receipt and packaging are included in the return packaging. For more information about returns, please click here.

Promotional Gift Cards

All Promotional Gift Cards received in relation to a purchase must also be returned at the same time the merchandise is returned. If the merchandise is returned without the corresponding Promotional Gift Card, or with partial value, it will be deducted from your refund.

Wedding & Registry Gifts

To make your registry return and exchange process as easy as possible, we recommend that you schedule an appointment with your Registry Consultant. They will help you finalize your choices and fill you in on any information you may need for your returns and exchanges.

We will issue a merchandise credit for any gift you receive, using your Registry purchase list, original receipt or proof-of-purchase label.  No receipt and the item is not on your purchase list?  We will issue a merchandise credit and you will receive the lowest selling price in the last 180 days.