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Which items have special return guidelines?

Click an item below for more information about its return guidelines:

Area Rugs
Bonus Gifts
Designer Brands

Certain Designer Brands, as listed below, must be returned within 30 days of purchase. TOL customers are not exempt from this timeframe.

Designer Brands List

Alberta FerretiLibertine
Aleksandre AkhalkatishviliLouis Vuitton
ArmaniMarkarian
Awake ModeMaxmara
BalmainMaxmara Rinaldi
Barbara BuiMaxmara Studio
Carolina HerreraMaxmara Weekend
Chanel**Michael Kors Cons
Christopher KaneMoncler
David Koma LimitedMonet
Dion Lee Enterprise PTY LTDNour Hammour
DiorOscar De La Renta*
Dolce & GabbanaPaule Ka
ElleryPeserico
Emporio ArmaniPrabal Gurung
Et OchsPrada
EtroRosetta Getty
Fabiana FilippiSablyn
FendiSafiyaa
GalvanSaint Laurent ***
Giambattista Valli*Sergio Hudson
GucciSt. John
Gucci Men's Shoes ****Stone Island
HellessyThe Mannei
Herve LegerVersace
Jason WuVictoria Beckham
Jenny PackhamZegna
Jimmy Choo
Lanvin
Lanvin Cons

* Markdowns are not returnable.

** Must be returned within 14 days. Markdowns are not returnable.

*** Returns for Saint Laurent can only be done at the Bloomingdale’s Saint Laurent Accessory boutique in 59th Street, Roosevelt Field, Valley Fair, Century City, Glendale, or South Coast Plaza. Online originated purchases may be shipped back or brought to one of the listed locations

****Gucci Handbags and accessories must be returned within 14 days to one of the following locations: 59th St, Roosevelt Field, Tysons Corner Center, Century City, Glendale or South Coast Plaza.

Gucci Men’s accessories must be returned within 14 days to one of the following locations: 59th St, Roosevelt Field, Tyson’s Corner Center, Century City or Glendale.

Gucci Men’s Shoes must be returned within 14 days to one of the following locations: 59th St, Roosevelt Field, Tyson’s Corner Center, Century City, Glendale, South Coast Plaza, Aventura, Short Hills,
Sherman Oaks and Valley Fair.

Online originated purchases may be shipped back or brought back to one of the listed locations

We will not accept a return of merchandise that has been:

  • Worn
  • Washed
  • Damaged
  • Used
  • Altered
  • Returned without attached Bloomingdale's b-tags, designer tags, and/or any accompanying materials that were originally included.
  • Highlighted items have additional restrictions as listed.
  • All returns are subject to evaluation by Bloomingdale's
Dresses
Face Masks
Food, Beverage, and Other Perishable Items
Furniture
Gift Cards
Mattresses

One Time Mattress Comfort Reselection Fees

Time PeriodReselection Fee
In the first 3 months after delivery15% of original purchase price
From 3-6 months after delivery20% of original purchase price
From 6-9 months after delivery30% of original purchase price
From 9-12 months after delivery50% of original purchase price

Hastens Mattress

The One Year Preference reselection policy does not apply to Hastens. There is a one-time return permitted for Hastens mattresses and bases. You must keep the Hastens items in the home for 30 days. After 30 days, you have 30 days to return and a 25% restocking fee will be applied. If you then decide to purchase another Hastens from Bloomingdale's, the second mattress is a final sale and may not be returned. The Hastens 25 year mattress warranty applies only to the base and the mattress. The topper has no warranty. Worrynomore is not available for Hastens.

Pre-Owned Watches, Jewelry and Handbags

If you are not satisfied with your pre-owned watch, jewelry, or handbag purchase, please mail your return within 14 days of the delivery date using a Bloomingdale’s Easy Returns label only. Please ensure the tags remain attached, the item is unaltered, and all original paperwork, receipt, and packaging are included in the return packaging. For more information about returns, please click here.

Promotional Gift Cards
Sexual Wellness

All Sexual Wellness products are Final Sale. They cannot be exchanged, returned and are not eligible for price adjustments on prior purchases or promotions.

The Final Offer Merchandise
Wedding & Registry Gifts