Click an item below for more information about its return guidelines:

We want you to be happy with your rug purchase, and we understand that you need to live with it for a while. So, take 14 days after delivery, and if it&#x27;s not right, we&#x27;ll give you a refund, credit, or exchange, provided it&#x27;s in saleable condition.<ul><li data-block-key="aehsm">If you purchased your rug in a store, please return your rug to the store where it was purchased. This would include the following locations: Aventura, Bergen, Boca Raton, Century City, Chestnut Hill, King of Prussia, North Michigan, Norwalk, 59th St, Orlando, Palm Beach Gardens, Roosevelt Field, Short Hills, Tyson’s Corner, Willow Grove, and White Plains.</li><li data-block-key="kc6t1">If you purchased your rug through bloomingdale&#x27;s.com, please visit <a href="https://www.bloomingdales.com/easyreturns">www.bloomingdales.com/easyreturns</a> to create and print your free UPS return label. Rugs purchased online must be returned via UPS and cannot be returned to a store.</li></ul>Please note that after 14 days, we won&#x27;t be able to accept any returns unless there is a manufacturer&#x27;s defect.

Area Rugs

If you would like to return an item that qualified you for a bonus gift, you can:<ul><li data-block-key="9yuir">Return the bonus gift along with the merchandise, or</li><li data-block-key="slm7c">keep the bonus gift, in which case your account will be charged for its value.</li></ul>

Bonus Gifts

<h4 data-block-key="88ne3">Designer Brand List and Guidelines</h4>

Due to health and safety reasons, Breast Pumps can only be returned if sent back unopened and in their original packaging

Breast Pumps

Certain dresses will be delivered with a Bloomingdale’s b-tag attached. Once the b-tag is removed, merchandise cannot be returned. To determine whether a dress you would like to purchase will be tagged, go to the product page and review the details tab below the image. If an item is going to be tagged, it will alert you there.We will not accept a return of merchandise that has been:<ul><li data-block-key="mnexw">Worn</li><li data-block-key="wkcdm">Washed</li><li data-block-key="4dc0l">Damaged</li><li data-block-key="ixtgl">Used</li><li data-block-key="qi0bj">Altered</li><li data-block-key="9voj4">Monogrammed or Personalized</li><li data-block-key="1lkqc">Custom made merchandise</li><li data-block-key="9daao">Returned without attached Bloomingdale’s b-tags, designer tags, and/or <a href="https://customerservice.bloomingdales.com/app/answers/detail/a_id/1517">any accompanying materials</a> that were originally included</li></ul>All returns are subject to evaluation by Bloomingdale’s.

Dresses

Face Masks are a Final Sale product. They cannot be exchanged, returned and are not eligible for price adjustments on prior purchases or promotions.

Face Masks

Food (including pet food), beverages, and live flowers or botanicals are not eligible for return or exchange

Food, Beverage, and Other Perishable Items

Upon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Bloomingdale&#x27;s Customer Service (1-800-323-7857) within 3 days of your delivery. For preference returns:<ul><li data-block-key="dzca5">Furniture protection plans will be refunded.</li><li data-block-key="ujtqy">The delivery fee will not be refunded.</li><li data-block-key="gzmw5">A restocking fee of 15% will be assessed.</li><li data-block-key="gewh0">Preference furniture returns must be returned in &quot;as new&quot; condition.</li></ul>If you notice any damage or imperfections within 3 days of your delivery, please notify Bloomingdale&#x27;s Customer Service. At that time, we will schedule a service appointment to correct the issue.Hold Policy: If you are unable to accept delivery of your merchandise within 60 days of availability, your sales check will be canceled. To schedule or change your delivery date, or to manage your delivery alerts, please visit <a href="https://www.bloomingdales.com/furnituredelivery">www.bloomingdales.com/furnituredelivery</a> and select &quot;Schedule Delivery&quot;.Outdoor FurnitureUpon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Bloomingdale&#x27;s Customer Service (1-800-323-7857) within 3 days of your delivery. For preference returns:<ul><li data-block-key="i4sws">Furniture protection plans will be refunded.</li><li data-block-key="nb7of">The delivery fee will not be refunded.</li><li data-block-key="n7m66">A restocking fee of 15% will be assessed.</li><li data-block-key="4vtnh">Preference furniture returns must be returned in &quot;as new&quot; condition.</li></ul>If you notice any damage or imperfections within 3 days of your delivery, please notify Bloomingdale&#x27;s Customer Service. At that time, we will schedule a service appointment to correct the issue.Hold Policy: If you are unable to accept delivery of your merchandise within 60 days of availability, your sales check will be canceled. To schedule or change your delivery date, or to manage your delivery alerts, please visit <a href="https://www.bloomingdales.com/furnituredelivery">www.bloomingdales.com/furnituredelivery</a> and select &quot;Schedule Delivery&quot;.» Due to the seasonal nature of Outdoor Furniture, such purchases made or delivered on or after June 27th cannot be returned for preference reasons.

Furniture

To return a Gift Card, take your Gift Card and receipt to a Bloomingdale&#x27;s <a href="http://locations.bloomingdales.com/store-locator">store location near you</a> to return.<ul><li data-block-key="i7ut0">The full value must be on the Gift Card.</li><li data-block-key="2f3tt">The full amount will be credited to the buyer’s original form of payment.</li><li data-block-key="tfz6k">If the Gift Card was purchased using a Bloomingdale&#x27;s Credit Card, please allow 3-5 business days for the credit to be processed.</li><li data-block-key="emea9">If the Gift Card was purchased using a Third Party Credit Card, depending on your bank&#x27;s processing time, it may take a few days to reflect on your account.</li></ul>

Gift Cards

We want you to be perfectly content with your new mattress. If at any time within the first 365 days after your mattress delivery you feel you aren&#x27;t satisfied, notify a sales professional and we will issue a credit toward a one-time reselection, minus applicable fees calculated as a percentage of the original purchase price of your mattress.<ul><li data-block-key="g06z5">Original delivery fees are not refundable.</li><li data-block-key="sf7w9">A pick-up fee of $110.00 will be charged for all mattresses, except in the case of a manufacturer defect.</li></ul>A delivery fee will apply to all reselections and fees are prorated as follows:

Mattresses

<h4 data-block-key="88ne3">One Time Mattress Comfort Reselection Fees</h4>

If you are not satisfied with your pre-owned watch, jewelry, or handbag purchase you will have 14 days from the delivery date to make the return. Items can be returned in store or mailed only using the <a href="https://www.bloomingdales.com/easyreturns">Bloomingdale’s Easy Returns label</a>. Please ensure the tags remain attached, the item is unaltered, and all original paperwork, receipt, and packaging are included in the return packaging.

Pre-Owned Watches, Jewelry and Handbags

All Promotional Gift Cards received in relation to a purchase must also be returned at the same time the merchandise is returned. If the merchandise is returned without the corresponding Promotional Gift Card, or with partial value, it will be deducted from your refund.

Promotional Gift Cards

All Sexual Wellness products are Final Sale. They cannot be exchanged, returned and are not eligible for price adjustments on prior purchases or promotions.

Sexual Wellness

The Final Offer Merchandise is 70% Off the original prices. Not combinable with other offers. Loyallists will still accrue points on eligible items. No returns, exchanges, or price adjustments are allowed after August 1st, 2023.

The Final Offer Merchandise

To make your registry return and exchange process as easy as possible, we recommend that you schedule an appointment with your Registry Consultant. They will help you finalize your choices and fill you in on any information you may need for your returns and exchanges. We will issue a merchandise credit for any gift you receive, using your Registry purchase list, the original receipt, or proof-of-purchase label.  No receipt and the item is not on your purchase list?  We will issue a merchandise credit and you will receive the lowest selling price in the last 180 days.