Customer Service

Which items have special return guidelines?

Click an item below for more information about its return guidelines:

Area Rugs
Bonus Gifts
Designer Brands

Certain Designer Brands, as listed below, must be returned within 30 days of purchase. TOL customers are not exempt from this timeframe.

Designer Brands List

Alberta Ferreti Libertine
Armani Maxmara
Barbara Bui Maxmara Rinaldi
Carolina Herrera Maxmara Studio
Chanel**Maxmara Weekend
Christopher Kane Michael Kors
David Koma Limited Nour Hammour
Dion Lee Enterprise PTY LTD Oscar De La Renta*
Ellery Paule Ka
Etro Peserico
Fabiana Filippi Prabal Gurung
Giambattista Valli*Sablyn
Hellessy Saint Laurent
Herve Leger St. John
Jason Wu Versace
Jenny PackhamVictoria Beckham

*Markdowns are not returnable.

**Must be returned within 14 days. Markdowns are not returnable.

We will not accept a return of merchandise that has been:

  • Worn
  • Washed
  • Damaged
  • Used
  • Altered
  • Returned without attached Bloomingdale's b-tags, designer tags, and/or any accompanying materials that were originally included.
  • Highlighted items have additional restrictions as listed.
  • All returns are subject to evaluation by Bloomingdale's
Face Masks
Food and Beverage

Food and beverage items are not eligible for return or exchange

Gift Cards

One Time Mattress Comfort Reselection Fees

Time PeriodReselection Fee
In the first 3 months after delivery15% of original purchase price
From 3-6 months after delivery20% of original purchase price
From 6-9 months after delivery30% of original purchase price
From 9-12 months after delivery50% of original purchase price

Hastens Mattress

The One Year Preference reselection policy does not apply to Hastens. There is a one-time return permitted for Hastens mattresses and bases. You must keep the Hastens items in the home for 30 days. After 30 days, you have 30 days to return and a 25% restocking fee will be applied. If you then decide to purchase another Hastens from Bloomingdale's, the second mattress is a final sale and may not be returned. The Hastens 25 year mattress warranty applies only to the base and the mattress. The topper has no warranty. Worrynomore is not available for Hastens.

Pre-Owned Watches
Promotional Gift Cards
Wedding & Registry Gifts