Click an item below for more information about its return guidelines:
Certain Designer Brands, as listed below, must be returned within 30 days of purchase. TOL customers are not exempt from this timeframe.
Designer Brands List
| Alberta Ferreti | Libertine |
| Armani | Maxmara |
| Barbara Bui | Maxmara Rinaldi |
| Carolina Herrera | Maxmara Studio |
| Chanel** | Maxmara Weekend |
| Christopher Kane | Michael Kors |
| David Koma Limited | Nour Hammour |
| Dion Lee Enterprise PTY LTD | Oscar De La Renta* |
| Ellery | Paule Ka |
| Etro | Peserico |
| Fabiana Filippi | Prabal Gurung |
| Giambattista Valli* | Sablyn |
| Hellessy | Saint Laurent |
| Herve Leger | St. John |
| Jason Wu | Versace |
| Jenny Packham | Victoria Beckham |
| Lanvin |
*Markdowns are not returnable.
**Must be returned within 14 days. Markdowns are not returnable.
We will not accept a return of merchandise that has been:
Food and beverage items are not eligible for return or exchange
One Time Mattress Comfort Reselection Fees
| Time Period | Reselection Fee |
| In the first 3 months after delivery | 15% of original purchase price |
| From 3-6 months after delivery | 20% of original purchase price |
| From 6-9 months after delivery | 30% of original purchase price |
| From 9-12 months after delivery | 50% of original purchase price |
Hastens Mattress
The One Year Preference reselection policy does not apply to Hastens. There is a one-time return permitted for Hastens mattresses and bases. You must keep the Hastens items in the home for 30 days. After 30 days, you have 30 days to return and a 25% restocking fee will be applied. If you then decide to purchase another Hastens from Bloomingdale's, the second mattress is a final sale and may not be returned. The Hastens 25 year mattress warranty applies only to the base and the mattress. The topper has no warranty. Worrynomore is not available for Hastens.