Click an item below for more information about its return guidelines:
Certain Designer Brands, as listed below, must be returned within 30 days of purchase. TOL customers are not exempt from this timeframe.
Designer Brands List
| Alberta Ferreti | Libertine |
| Aleksandre Akhalkatishvili | Louis Vuitton |
| Armani | Markarian |
| Awake Mode | Maxmara |
| Balmain | Maxmara Rinaldi |
| Barbara Bui | Maxmara Studio |
| Carolina Herrera | Maxmara Weekend |
| Chanel** | Michael Kors Cons |
| Christopher Kane | Moncler |
| David Koma Limited | Monet |
| Dion Lee Enterprise PTY LTD | Nour Hammour |
| Dior | Oscar De La Renta* |
| Dolce & Gabbana | Paule Ka |
| Ellery | Peserico |
| Emporio Armani | Prabal Gurung |
| Et Ochs | Prada |
| Etro | Rosetta Getty |
| Fabiana Filippi | Sablyn |
| Fendi | Safiyaa |
| Galvan | Saint Laurent *** |
| Giambattista Valli* | Sergio Hudson |
| Gucci | St. John |
| Gucci Men's Shoes **** | Stone Island |
| Hellessy | The Mannei |
| Herve Leger | Versace |
| Jason Wu | Victoria Beckham |
| Jenny Packham | Zegna |
| Jimmy Choo | |
| Lanvin | |
| Lanvin Cons |
* Markdowns are not returnable.
** Must be returned within 14 days. Markdowns are not returnable.
*** Returns for Saint Laurent can only be done at the Bloomingdale’s Saint Laurent Accessory boutique in 59th Street, Roosevelt Field, Valley Fair, Century City, Glendale, or South Coast Plaza. Online originated purchases may be shipped back or brought to one of the listed locations
****Gucci Handbags and accessories must be returned within 14 days to one of the following locations: 59th St, Roosevelt Field, Tysons Corner Center, Century City, Glendale or South Coast Plaza.
Gucci Men’s accessories must be returned within 14 days to one of the following locations: 59th St, Roosevelt Field, Tyson’s Corner Center, Century City or Glendale.
Gucci Men’s Shoes must be returned within 14 days to one of the following locations: 59th St, Roosevelt Field, Tyson’s Corner Center, Century City, Glendale, South Coast Plaza, Aventura, Short Hills,
Sherman Oaks and Valley Fair.
Online originated purchases may be shipped back or brought back to one of the listed locations
We will not accept a return of merchandise that has been:
One Time Mattress Comfort Reselection Fees
| Time Period | Reselection Fee |
| In the first 3 months after delivery | 15% of original purchase price |
| From 3-6 months after delivery | 20% of original purchase price |
| From 6-9 months after delivery | 30% of original purchase price |
| From 9-12 months after delivery | 50% of original purchase price |
Hastens Mattress
The One Year Preference reselection policy does not apply to Hastens. There is a one-time return permitted for Hastens mattresses and bases. You must keep the Hastens items in the home for 30 days. After 30 days, you have 30 days to return and a 25% restocking fee will be applied. If you then decide to purchase another Hastens from Bloomingdale's, the second mattress is a final sale and may not be returned. The Hastens 25 year mattress warranty applies only to the base and the mattress. The topper has no warranty. Worrynomore is not available for Hastens.
If you are not satisfied with your pre-owned watch, jewelry, or handbag purchase, please mail your return within 14 days of the delivery date using a Bloomingdale’s Easy Returns label only. Please ensure the tags remain attached, the item is unaltered, and all original paperwork, receipt, and packaging are included in the return packaging. For more information about returns, please click here.
All Sexual Wellness products are Final Sale. They cannot be exchanged, returned and are not eligible for price adjustments on prior purchases or promotions.