Customer Service

What is the return and exchange policy?


Bought it but don't love it? That's OK. We've all been there.

You'll have 90 days to return most Bloomingdale's purchases for a refund, as long as your purchase is still in saleable condition. The Final Offer items are final sale and cannot be returned or exchanged. Some departments, such as Designer Brands, have special return policies, which are linked here. Additionally, items that are sold through our third-party vendors have return policies that can be found here. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.

More than anything, we want you to love our style as much as we love yours.

No receipt? We will issue a merchandise credit. Without proof of purchase, you will receive the lowest selling price in the last 180 days. For returns without a receipt, we may require you to provide your name and address, unless we have it on file. We may use your name and address for our security and marketing purposes. Please be assured that any information you provide will be handled in accordance with our customer privacy policy. Our Notice of Privacy Practices is available on

Some special order fees are non-refundable. See a sales associate or for details.

A Word About Promotional Gift Cards: If you return an item which contributed to your receiving a Promotional Gift Card and as a result fall below the qualifying earning threshold, your Promotional Gift Card value and/or return value will be reduced in an amount equal to the corresponding value of the Promotional Gift Card.

Start an online return

Returns FAQs

Exchanges FAQs