Customer Service

What is the return and exchange policy?


You'll have 90 days to return most Bloomingdale's purchases for a refund, as long as your purchase is still in saleable condition and still contain all Bloomingdale’s b-tags and designer garment tags.

Altered, Custom, Monogrammed and Personalized products are Final Sale. They cannot be exchanged, returned and are not eligible for price adjustments on prior purchases or promotions.

The Final Offer items are final sale and cannot be returned or exchanged. Some departments, such as Designer Brands, have special return policies, which are linked Here. Additionally, items that are sold through our third-party vendors have return policies that can be found Here.

Merchandise purchased at Bloomingdale’s The Outlet Stores can only be returned or exchanged at any Bloomingdale’s The Outlet Store. It will not be accepted at a Bloomingdale’s department store or through the mail.

While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.

No receipt? We will issue a merchandise credit. Without proof of purchase, you will receive the lowest selling price in the last 180 days. We will also require you to provide your name, phone number, and address. We may use that information for our security and marketing purposes. Please be assured that any information you provide will be handled in accordance with our customer privacy policy. Our Notice of Privacy Practices is available on 

If you return an item which contributed to your receiving a Promotional Gift Card and as a result fall below the qualifying earning threshold, your Promotional Gift Card value and/or return value will be reduced in an amount equal to the corresponding value of the Promotional Gift Card.

More than anything, we want you to love our style as much as we love yours.

Start an online return

Returns FAQs

Exchanges FAQs