Customer Service

What is Return Pickup?

What is Return Pickup and why should I use it?

We've partnered with the delivery experts at Deliv™ to bring you Return Pickup: a new way for you to return items. Just pick a time and place and we'll send a driver to pick up your return-- no need for a trip to the post office or the store!

Where is Return Pickup available?

At this time, Return Pickup is only available in the following U.S. cities:

How do I schedule a pickup?

It's easy! Here's how it works:

1. Locate your order.
2. Select the items you'd like to return.
3. Choose your refund method.
4. Schedule a pickup date and time.
5. Print label and attach to the package.
6. Pack the item(s) you'd like to return with your confirmation page.
7. A Deliv driver will arrive to pick up your sealed package.

Please note: A signature is required at pickup. We cannot accept packages over fifty (50) lbs or 40"L x 24"W x 12"H in dimension.

Can my Return Pickup driver collect a package from a different address than my original shipping address?

Yes, as long as Return Pickup is available in that zip code. This return service is designed to fit your schedule. You can arrange a pickup from your office, a friend's house, or anywhere else you like within the provided zip codes.

Does Bloomingdale's charge for Return Pickup?

Yes we do. Return Pickup is a new, premium service and we want to ensure the safety of your return. There is a flat-rate fee of $6.95 for all packages, regardless of size or weight.

Are all items bought from Bloomingdale's online and in-store eligible for Return Pickup?

Only and store search and send purchases are eligible. However, there are some exclusions. We cannot accept furniture, mattresses, packages over fifty (50) lbs or 40"L x 24"W x 12"H in dimension, or items that are bought online and picked up in-store.

Do I need to sign for my package to be picked up?

Yes, Deliv drivers can only take packages that are signed for at time of pickup.

Can I leave my package with a neighbor or family member?

Yes. Whether the signee is you, a family member, friend, doorman or someone else is up to you. Our goal is to get your return back to Bloomingdale's safely and on schedule.

How will I know when my item is returned to Bloomingdale's?

You will get an email from Deliv on behalf of Bloomingdale's every step of the way. We'll confirm when your pickup is scheduled, when your driver is on the way and more.

What should I do if I need to change my scheduled pickup?

Currently, there's no way to cancel a pickup that's in progress. Once your pickup window is missed, Deliv will contact you and try to accommodate you to the best of their ability. To reschedule your pickup, just visit bloomingdales .com/easyreturns and schedule a new pickup.

Click on the links below for more information:

Schedule your pickup

More information about returns