Customer Service

What is an authorization hold and why do I have one on my furniture or mattress order?

An authorization hold is placed on your card when an order is placed via debit or credit card that triggers what looks like a deduction of the purchase price from the funds available to be debited.  The money is still in your account; however, the amount of the authorization hold is restricted from use. This procedure ensures the funds necessary to complete the transaction remain available until the order is processed after delivery. Upon delivery, the funds are deducted from the account to be debited. Most holds last from 3 to 7 days; however, the holding periods can vary from bank to bank.

We do not process the actual charge until after delivery of the merchandise; however, if there is a delay from the purchase date until the delivery date of your merchandise, we will continue to authorize the purchase to verify the funds remain available.

Authorization holds occur:

  • Approximately every 25 days on your third party credit card
  • Up to 7 days after the purchase and will be re-authorized every 10 days until the completed delivery on your Bloomingale’s account

In the event that your order is cancelled, the hold is usually removed within 72 hours; however, you may contact your bank to request a release of any holds on your account. For more information please contact the bank that issued your card for their policy regarding authorization holds.