Customer Service

Third Party Sellers
What are the shipping, returns, and refund policies for items sold and shipped by a third-party seller?

Merchandise purchased on and sold and shipped by a third-party seller can be returned using our online return tool.


Items sold and shipped by a third-party seller can only be shipped to the contiguous United States.

Items sold and shipped by a third-party seller can only ship via standard delivery. Loyallists and customers making a purchase of $150.00 or more qualify for free shipping. For shipping fee details, visit our Customer Service page on shipping fees.

Returns and refunds:

To process a return, please follow the prompts within your profile on or visit You have 90 days to return most Bloomingdale’s purchases and all original tags need to be attached. TOL customers are not exempt from this timeframe.

The following have special returns policies:

  • Saint Laurent
    • 90 Days for Shoes
    • 30 Days for Handbags
    • Returns can only be done at the Bloomingdale’s Saint Laurent Accessory boutique:
      • 59th Street
      • Roosevelt Field
      • Valley Fair
      • Century City
      • Glendale
      • South Coast Plaza
    • Online-originated purchases may be shipped back or brought to one of the listed locations
  • Pre-Owned Luxury
    • If you are not satisfied with your pre-owned watch, jewelry, or handbag purchase you will have 14 days from the delivery date to make the return. Items can be returned in store or mailed only using the Bloomingdale’s Easy Returns label . Please ensure the tags remain attached, the item is unaltered, and all original paperwork, receipt, and packaging are included in the return packaging.
  • Food Items
    • Food (including pet food), beverages, and live flowers or botanicals are not eligible for return or exchange
  • Breast Pumps
    • Due to health and safety reasons, Breast Pumps can only be returned if sent back unopened and in their original packaging

Please note that any returns for items sold and shipped by a third-party seller must be mailed back to the seller. Refunds will be processed once the seller has received the merchandise. Most refunds are processed within 5-10 days. Store associates can assist with your return at bHelpful; returning items in store will not expedite your refund.

Note that if the seller determines that returned items are not covered by the Bloomingdale’s return policy the seller may deny the refund and mail items back to the customer


Items shipped and sold by a third-party seller are not eligible for exchanges.