How can I find out if an item is available for in-store pick up?
You can locate items available for in-store pick up by using our search & browse option, click
How do I change my pick up location?
The pick up location must be changed BEFORE submitting your order. Follow the steps below to change your store location.
From the product page:
From Your Brown Bag:
Please note: i f your preferred store is not listed, the merchandise is NOT currently available for in-store pick up at this store location.
What if the store I want to pick up from doesn’t have the merchandise I want?
If you would like to order an item that is not available at your selected store, you can check availability at another store and select that location for pick up OR you can have the item shipped to your home.
If an item is not available at my preferred store, can it be shipped to the store from another location?
No. We will not ship an item to your preferred store. However, you can choose to have the item shipped to your home.
How do I change or cancel my order for pick up?
After you place your order, you have 15 minutes to make changes or cancel it. For more details, click here .
Can I select different delivery methods for all the items in my brown bag?
Yes. You may choose to have all items shipped, pick up eligible items in store, or ship items that are ineligible for in-store pick up.
Please note: in-store pick up is limited to only one (1) store per order. Deliveries are only available to one (1) address per order.
Why do I see a shipping charge during checkout for my pick up in-store order?
At checkout, be sure to choose "PICK UP IN STORE" as the delivery option to pick up in-store. Once this option is chosen, your shipping fee should disappear. If the "PICK UP IN STORE" option is not available, the merchandise is not currently available for in-store pick up. You may choose "SHIP" instead and have the merchandise delivered to you.
Please see example below:
When will I be charged?
Your card will be charged when you are notified that the merchandise is ready for pick up.
Will I still be charged a delivery fee if I buy online and pick up in-store?
No. This service is free!
Can I place an order for in-store pick up outside of the United States?
No. In-store pick up is only available in the contiguous United States.