Customer Service

I was asked to enter my personal information, but received an error message and could not complete my Bloomingdale's Credit Card verification. What should I do?

If you received an error message that said "The information you entered does not match our records, please try again.  For your protection, we cannot specify which field is incorrect.  If you have already attempted to reenter your information and are still having difficulties, your account may be subject to 24-hour lock out",  please check your Bloomingdale's statement or card and make sure you enter your name exactly as it appears there.

If you still receive the error message after 24 hours, please contact us:

  • Call Customer Service at 1.888.257.6762 during our business hours:
    • Monday-Saturday 9:00AM-10:00PM ET/PT
    • Sunday 11:00AM-8:00PM ET/PT