Customer Service

How to Return a Gift

Gifts purchased online can be returned in store or through the mail at any time after purchase .

Returning to a Store

  1. Bring the items(s) to be returned to your local Bloomingdale's store .

  • If you have the order invoice or gift receipt, you will be issued a full refund in the form of a Bloomingdale's "Happy Returns" Gift Card.
  • If you do not have the invoice or gift receipt, credit will be issued in the form of a Bloomingdale's "Happy Returns" Gift Card for the item's lowest selling price within the last 180 days.

Returning by Mail

Follow these simple steps from a desktop computer:

  1. Look up your order and select the "Yes" button next to the "Is this order a gift?"
  2. Enter your zip code and click the "Find My Order" button.
  3. Click the "Return Items" button, fill out the form, then verify and submit your return.
  4. Print out the confirmation page and shipping return label(s).
  5. Include the confirmation page inside the package along with the invoice or gift receipt. Affix the shipping label to the outside of the box (each label can be used for one return only).
  6. Take the package to any UPS drop-off location .

Please note: Gifts returned by mail without an invoice or gift receipt cannot be processed and will be returned to sender.