Customer Service

How to Order Furniture and Mattresses

How do I place an order for a mattress or furniture?

For assistance with a furniture or mattress purchase:

  • Call 1.866.593.2540 during business hours
  • Find a furniture showroom at a store near you

Which Bloomingdale's locations have furniture and/or mattresses on display?

Most of our locations will have this merchandise on display, with some exceptions. To view the list of location exceptions, please click here.

Can I buy furniture online that is not available in the store?

Yes, generally we can set up a delivery for the furniture item you would like even if it is not on display anywhere near you. Please speak to a sales associate to check product availability in your delivery area.

Can I pick up my furniture or mattress merchandise from the warehouse or store?

We do not offer furniture or mattress pick up from the warehouse or stores. Instead, we will deliver the merchandise to your home and set it up for you. To see all the benefits of home delivery, please click here.

Can I view samples of available colors and fabrics before making a furniture purchase?

Yes. Samples of available colors and fabrics may be viewed at a showroom near you.

If you are not located near a Bloomingdale's showroom, please call us at 1.866.593.2540 to have fabric samples mailed to your home.

Do I have to pay a deposit on my furniture special order?

Yes, Bloomingdale's requires a 33% non-refundable deposit for all special orders. Vendor ship times may vary; your sales associate has only provided you with an estimate of ship time.

What is the WORRYNOMORE® Furniture Protection Program?

Spills, stains, scratches-accidents happen in every room. But with the WORRYNOMORE® Protection Plan, when purchased with your new furniture, you can rest easy knowing your furniture will be protected for years to come. This Ultimate plan covers:

  • 5 years worry-free use of your furniture
  • In-home professional furniture repair
  • Nationwide service network so your protection moves with you
  • Replacement of furniture that can't be repaired*
  • Our exclusive toll-free advice line
  • Furniture Care Kit

WORRYNOMORE Protection can be added onto your furniture at the time of purchase or up to three days after delivery. To purchase after delivery, please call us at 866-593-2540.

How can I cancel my furniture or mattress order?

To cancel all or part of your furniture or mattress order, please email us or contact us by phone at 1.800.323.7857. You will need your:

  • Sales check number, which is located at the top of your receipt
  • Delivery address
  • Delivery date

What is the cancellation policy for special order furniture?

Should you cancel your order within 7 days of the sale date, you will receive a refund of your deposit. After 7 days, Bloomingdales cannot accept cancellations, returns or exchanges of special order merchandise and your non-refundable deposit of 33% will be forfeited. Vendor ship times may vary; your sales associate has only provided you with an estimate of ship time. To cancel your special order, please email us .

For additional assistance, please contact your sales associate or call Customer Service at 1.800.323.7857 during business hours.

‹ To return to the Furniture and Mattress overview, click here .