Report any suspicious or fraudulent activity on your Bloomingdale's account right away either from your computer or by calling us.

After you report the activity, allow up to 2-3 billing cycles for us to complete our investigation. We will contact you if additional information is needed.

From your Computer:

Select My Account and log in to your account with your email address and password.
Select "Bloomingdale's Credit Card".
Under the "Manage Credit Card", "Account Services" section, select "Dispute a Charge".
Review account activity, select the unauthorized transaction(s), follow the prompts, and submit
A status email will be sent when the dispute is complete
Please allow at least 6 weeks for a resolution.
- Note: Your Bloomingdale's Credit Card or your Bloomingdale's American Express® Card will need to be linked to your online profile.

By Phone:

Call us at 833-743-2510 (TTY: 711).

For Spanish, please call 833-743-2512.

We are open 7 days per week, 9 AM to 12AM ET.

If you are asked to send additional information for suspected fraud, please email us FraudInvestigations@citi.com.
If you are asked to send additional information for a disputed item on your bill, please email us BloomingdalesDisputes@Citi.com.

IMPORTANT: Please do NOT use these email addresses for your initial contact regarding this matter.