Customer Service

How do I exchange an item purchased at a Bloomingdale's store?

Merchandise purchased at a Bloomingdale’s store must be exchanged at a Bloomingdale’s store location .

  • Unfortunately, cannot accept exchanges for items that were purchased at a store.
  • Please do not attempt to exchange these items using our online return shipping label. If you attempt to exchange an item that was purchased at a store to, we will return it to you.
  • Bloomingdale’s cannot accept responsibility for items that are returned to our fulfillment center if those items were purchased at a store.

To exchange an item at a Bloomingdale’s store location:

  • Find a Bloomingdale's store close to you.
  • Bring your receipt with the merchandise you wish to exchange.
  • No receipt? We will attempt to locate your purchase using your Bloomingdale's card. If you do not have a receipt and did not use your Bloomingdale's card, you will receive the lowest selling price in the last 180 days. For exchanges without a receipt, we may require you to provide your name and address, unless we have it on file. We may use your name and address for our security and marketing purposes. Please be assured that any information you provide will be handled in accordance with our customer privacy policy. Our Notice of Privacy Practices is available here .
    • Residents of the state of California can see additional privacy rights information here .

  • Some departments, such as dresses, have special return & exchange policies .