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How do I accept or decline shipping dates for pre-order merchandise?

There are two ways you can accept or decline a pre-order date:

By telephone: Our self-service feature will allow you to accept or cancel most pre-order items at any time. To use this feature :

  1. Call us any time at 1.800.777.0000 We're available 24 hours, 7 days a week.
  2. We will attempt to match the phone number you're calling from to an existing order.
  • If we match your phone number to an active order, please follow the prompts to accept or cancel your merchandise.
  • If we are unable to match your phone number to an active order, you will be directed to the main menu. Once there, you will be asked to input your order number.

By email: When you email us, we will attempt to respond within 24 hours.

Please note: Under Federal Trade Commission rules, in some cases, orders for pre-order merchandise must be cancelled automatically if a response is not received by the contact date set on your notification.

You will only be charged for merchandise once it ships and will not be charged for any cancellation.