<p>You can cancel an online order using our online feature by following the steps below.</p><p>Online orders can be canceled within 30 minutes of placing the order. However, if you have chosen In-Store Pick Up OR Same-Day Delivery, you only have 15 minutes to cancel your order.</p><p></p><h4><b>To cancel an online order that has not been processed:</b></h4><ul><li>If you are signed in to <a href="https://www.bloomingdales.com/account/signin?cm_sp=NAVIGATION-_-TOP_NAV-_-MY_ACCOUNT-n-n">your profile</a> , click on the “My Order Status &amp; History” link in the page footer.</li><li>Click on the “Order Details” link of the order you wish to cancel.</li><li>If you are a guest user, please click on “My Order Status &amp; History” to utilize the “LOOK UP BY ORDER NUMBER” feature.</li><li>Click the “cancel order” link located under the payment information section on the “Order Details” page.</li></ul><img alt="bcom_cancel_button.png" class="richtext-image full-width" height="410" src="https://content.macysknowledge.com/prod/images/appimagesbcom_cancel_button.width-800.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=c4756cd04f7840cbb3ac853ef70a000d%2F20250202%2Fibmcloud%2Fs3%2Faws4_request&amp;X-Amz-Date=20250202T060138Z&amp;X-Amz-Expires=3600&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=388b5860415072bca511aee3ede0b47b0f5a322c85e6b87ec351ab43ac7ffe54" width="800"><ul><li>The cancel confirmation will appear.</li><li>Select “yes” to confirm that you are canceling the order.</li></ul><img alt="bcom_cancellation_prompt.png" class="richtext-image full-width" height="127" src="https://content.macysknowledge.com/prod/images/appimagesbcom_cancellation_prompt.width-800.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=c4756cd04f7840cbb3ac853ef70a000d%2F20250202%2Fibmcloud%2Fs3%2Faws4_request&amp;X-Amz-Date=20250202T060138Z&amp;X-Amz-Expires=3600&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=2777e7bb8047a34d796e92a208bd7ac0e1e850930446f067fe11574e1bfc17fc" width="314"><ul><li>You will receive email verification that your order has been canceled.</li></ul><img alt="bcom_cancelled_order_details.png" class="richtext-image full-width" height="401" src="https://content.macysknowledge.com/prod/images/appimagesbcom_cancelled_order_details.width-800.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=c4756cd04f7840cbb3ac853ef70a000d%2F20250202%2Fibmcloud%2Fs3%2Faws4_request&amp;X-Amz-Date=20250202T060138Z&amp;X-Amz-Expires=3600&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=0034a72bfe0a760c9975473363dd609f643adf65dff51bc6bc2b53893849dbb7" width="800"><p></p><p></p><h4><b>You may also cancel an order within 30 minutes of placement via our automated system:</b></h4><ul><li>Please call 1.800.777.0000. Our self-service feature allows you to cancel an order if you call within 30 minutes of placing it.*</li><li>We will attempt to match your phone number to an active order. If matched successfully, you can press 1 and follow the prompts to cancel your order.</li><li>If we are unable to locate your order history, you will automatically be provided with our main menu options.</li><li><ul><li>You will be asked to enter your order number or the phone number associated with the order.</li><li>Follow the prompts to cancel your order. The self-service feature will confirm when your order has been canceled, and we will also send a confirmation email shortly after.</li></ul></li></ul><p>*Because we may begin processing your bloomingdales.com order immediately, it may not be possible to modify or cancel existing orders even within 30 minutes of placement.</p><p></p><p>To cancel an order more than 30 minutes after it has been placed:</p><ul><li>You may still contact Customer Service during <a href="http://customerservice-bloomingdales.com/articles/bloomingdales-business-hours/">business hours</a>. If your order has shipped via UPS/FedEx, we can request that your order be returned to our fulfillment center. Please note there is no guarantee we will be able to reroute your order.</li><li>If your order has been shipped via USPS, we will not be able to make any changes.</li></ul><p></p><h4><b>If your order is unable to be rerouted, you may receive credit by:</b></h4><ul><li>Returning the package by using the enclosed return label.</li><li>Refusing the delivery at the time of delivery (this will return all merchandise inside the parcel).</li><li>Returning the merchandise to a local Bloomingdale&#x27;s store.</li></ul><p>If you are unable to cancel your order, and you wish to return your package, please visit our <a href="https://customerservice.bloomingdales.com/app/answers/list/c/23">Returns</a> page for complete instructions on the different ways to make a return.</p><p></p>