Customer Service
Customer Service
Bloomingdale's
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Customer Service
Help Placing an Order
How do I add or remove items to my Brown Bag?

To add items to your Brown Bag:

  1. Click the desired item you would like to purchase and select the applicable product options, such as size, color, and quantity.
  2. Click “Add To Brown Bag”.
  3. A pop-up box will appear to let you know the item was added to your Brown Bag. On the pop-up box, you have two options:
    A) The “Continue Shopping” button allows you to browse other items.
    B) The “Checkout” button initiates the checkout process.
  4. If your item qualifies for a "gift with purchase", the bonus item will automatically be added to your Brown Bag, and its value reduced from the total.
    • If the bonus gift with purchase is not added to your bag, then it means the bonus item has been sold out and is no longer available online. If it is also offered in stores, you may check with your local store for availability.


To remove items or change quantities of items in your Brown Bag:

  1. You can remove items in your Brown Bag by clicking the “Remove” option under the item quantity.
  2. To change quantities in your Brown Bag, use the dropdown in the “Quantity” box for each item.



Checkout Help

Please follow these instructions for help with checkout:

  • Click on “My Brown Bag” located at the top right of your browser.
  • Verify that your order is correct.
  • Enter any promo code that you may have. (Don't have a promo code? Sign up for emails on sale events and special offers.)
  • Verify your total.
  • Sign in to your account or continue as a guest.
  • Enter your shipping and billing information.
  • Choose your payment method.
  • Confirm your order.

Frequently Asked Questions

  • Bloomingdale's participates in Verified by Visa to better protect your online shopping experience. Verified by Visa is a program offered by Visa to cardholders in order to help prevent unauthorized use of Visa cards online.


    If you, or your bank, are enrolled with Verified by Visa, you might be asked to answer a security question to confirm your identity before you can complete your purchase with your Visa card. If you have further questions about Verified by Visa, please contact your bank for more information.


    For more information about Verified by Visa, click here.



  • Bloomingdale's participates in MasterCard SecureCode to better protect your online shopping experience. MasterCard SecureCode is a program offered by MasterCard to cardholders in order to help prevent unauthorized use of MasterCards online.


    If you, or your bank, are enrolled with MasterCard SecureCode, you might be asked to answer a security question to confirm your identity before you can complete your purchase with your MasterCard. If you have further questions about MasterCard SecureCode, please contact your bank for more information.


    For more information about MasterCard SecureCode, click here.



  • Certain items may be restricted from ordering large quantities on bloomingdales.com. Policy may limit you to no more than three (3) units of any single item to a single customer in:

    • Beauty
    • Fragrance
    • Men's cologne
    • Men's grooming

    If you are experiencing issues placing an order for large quantities, please contact Customer Service.


    If you are a corporate client requiring assistance with office gift-giving, please contact Bloomingdale's Corporate Services by phone at 1-866-61BLOOM or by e-mailing corpservices@bloomingdales.com.

    Click here to request a Bloomingdale's personal shopper to help you select or locate items.



  • We accept the following payment options at checkout:

    • Bloomingdale's Gift Card or Loyallist Reward Card
    • Bloomingdale's Credit Card
    • Bloomingdale's American Express
    • American Express
    • Visa
    • Mastercard
    • Discover
    • PayPal
    • Klarna

    When using a gift card, please enter it before the use of your credit card. Otherwise, your credit card will be charged the full amount of your purchase.


    We do not accept the following payment options:

    • Checks
    • Money Orders
    • Google Checkout
    • C.O.D. (Cash on Delivery)


    Additional Information:

    • Applicable sales tax will be applied to your online purchase when you are shipping to a state that requires it.
      • For orders being shipped to Alabama: Bloomingdale's collects the simplified sellers' use tax on transactions delivered in Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Bloomingdale's program account number is SSU-R010187292.
    • You can make shopping more convenient when you create an online account at bloomingdales.com by securely saving your credit card and other billing information to use during checkout.
    • If you need to make a payment to your Bloomingdale's Credit Card, please click here.

  • You can locate items available for Pick Up At Store with curbside options by using our search & browse option. Once you have searched or browsed to a product page, you will see "GET IT FAST" options. You will be able to check the box to narrow the search to items available for "Same Day" and "Pick Up At Store".


    On the product page, under the color, size, and quantity options you will see the item shipping options for the item you are viewing specific to the location you have set as your store.



  • Yes. You may choose to have all items shipped, pick up eligible items in-store or curbside, or ship items that are ineligible for Pick Up At Store.


    Please note: Pick Up At Store is limited to only one (1) store per order.  Deliveries are only available to one (1) address per order.



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