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Furniture and Mattress Policies

Mattress Reselection Policy: We want you to be perfectly content with  your new mattress. If at any time within the first 365 days after your mattress delivery you feel you aren't satisfied, notify a sales professional and we will issue a credit toward a one-time reselection, minus applicable fees calculated as a percentage of the original purchase price of your mattress. Original delivery fees are not refundable. A pick-up fee of $110.00 will be charged for all mattresses, except in the case of a manufacturer defect. A delivery fee will apply to all reselections and fees are prorated as follows:

ONE TIME MATTRESS COMFORT RESELECTION FEES


Time Period

Reselection Fee

In the first 3 months after delivery

15% of original purchase price

From 3-6 months after delivery

20% of original purchase price

From 6-9 months after delivery

30% of original purchase price

From 9-12 months after delivery

50% of original purchase price

Hastens Mattress

The One Year Preference reselection policy does not apply to Hastens. There is a one-time return permitted for Hastens mattresses and bases. You must keep the Hastens items in home for 30 days. After 30 days, you have 30 days to return and a 25% restocking fee will be applied. If you then decide to purchase another Hastens from Bloomingdale's, the second mattress is a final sale and may not be returned. The Hastens 25 year mattress warranty applies only to the base and the mattress. The topper has no warranty. Worrynomore is not available on Hastens.


Furniture Return Policy: Upon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Bloomingdale's Customer Service (1-800-323-7857) within 3 days of your delivery. For preference returns:

  • Furniture protection plans will be refunded.
  • The delivery fee will not be refunded.
  • A restocking fee of 15% will be assessed.
  • Preference furniture returns must be returned in "as-new" condition.


Hold Policy: If you are unable to accept delivery of your merchandise within 60 days of availability, your sales check will be canceled. To schedule or change your delivery date, or to manage your delivery alerts, please visit www.bloomingdales.com/furnituredelivery and select "Schedule Delivery".


Outdoor Furniture Return Policy: Upon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Bloomingdale's Customer Service (1-800-323-7857) within 3 days of your delivery. For preference returns:

  • Furniture protection plans will be refunded.
  • The delivery fee will not be refunded.
  • A restocking fee of 15% will be assessed.
  • Preference furniture returns must be returned in "as-new" condition.


Hold Policy: If you are unable to accept delivery of your merchandise within 60 days of availability, your sales check will be canceled. To schedule or change your delivery date, or to manage your delivery alerts, please visit www.bloomingdales.com/furnituredelivery and select "Schedule Delivery".

» Due to the seasonal nature of Outdoor Furniture, such purchases made or delivered on or after June 27th cannot be returned for preference reasons.


Final Sale/As Is Merchandise Return Policy: Clearance and 'As Is' merchandise is purchased on an 'As Is' and 'with all faults' basis. The entire risk as to quality and performance of the merchandise is with the buyer. Should the merchandise prove defective following purchase, the buyer, and not the manufacturer, distributor, or retailer assumes the cost of all necessary servicing or repairs. Clearance and 'As Is' merchandise may not be exchanged, returned, or receive a price adjustment and is not covered by any warranties for existing or future damage.


Special Orders: Because special order merchandise is manufactured especially for you, Bloomingdales requires a 33% non-refundable deposit for all Special Orders. Production begins immediately so modifications to your order can only be made within 7 days from the date of sale. Should you cancel your order within 7 days of the sale date, you will receive a refund of your deposit. After 7 days, Bloomingdales cannot accept cancellations, returns or exchanges of special order merchandise and your non-refundable deposit will be forfeited. Vendor ship times may vary; your sales associate has only provided you with an estimate of ship time. Customer pick-ups are only available at designated locations. We request that upon pick-up, you carefully examine each piece of merchandise. Exchanges/returns must be completed at the original pick-up location. If you wish the exchange/return to be handled by our delivery company, a pick-up fee will be assessed based on your delivery area. Consult a sales associate for rates in your area.