Preparing for Your Delivery

On the day of delivery please:

• Make yourself or someone 18+ years old available for your delivery.
• Know where you want your new furniture to be placed.
• Make sure the area is cleared.
• Remove any fragile or breakable items before delivery.
• If pictures are removed from the walls, remove nails and hooks as well.

Services Provided at the Time of Delivery

Before arrival at your home, the Delivery Expert will:

• Contact you by phone or text prior to your delivery (based on your delivery preferences).
• On the day of delivery, you can monitor your driver's ETA by clicking here.

Upon arrival at your home, the Delivery Expert will:

• Discuss potential layout/setup of item(s) being delivered.
• Discuss any potential hazards in and around the requested set-up location(s).
• Remove and haul off the unwanted used mattress set(s). We will remove one mattress set for each set being delivered. This service is not available for furniture.
  • IMPORTANT: Please note that for the safety of our delivery experts, any existing mattress scheduled for removal must be in a sanitary condition. Unsanitary items will not be eligible for pickup during delivery.
• Use pads to protect your home while transporting your furniture.
• Wear shoe covers so as not to track dirt/mud into your home.
• Review any special requests for moving furniture as needed. Please note that only items similar in weight or structure to those being delivered may be moved on the same floor/level.

When unpacking your merchandise, the Delivery Expert will:

• Set up and place your merchandise where you want it. Please note that we cannot connect/disconnect any electrical equipment.
• Vacuum areas around bed and install dust ruffles on the new bed.
• Remove all delivery-related trash from your home.

To ensure your merchandise fully meets your expectations and Bloomingdale’s high quality standards, the Delivery Expert will:

• Wipe down all merchandise, as applicable.
• Inspect the merchandise with you and clean up any minor imperfections.
• Assist you with Customer Service on any issues that arise during delivery.
• Demonstrate the setup and attachments of your merchandise.

Our delivery team cannot:

• Carry merchandise up more than three flights of stairs.
• Hang mirrors on the wall.
• Disconnect/connect any electrical components.
• Attach headboards, adjustable bases or frames that require modification or alteration.
• Move furniture out of a room in order to lay a rug.
• Pick up adjustable beds, futons or waterbeds as salvage.
• Haul away unsanitary mattresses.
• Haul away furniture.

• Click here to check the delivery status of your order
• Call Bloomingdale’s Customer Service at 1.800.323.7857 or contact your sales associate
• Click here for our business hours

Please have the following ready before calling:

• Sales check number, which is located at the top of your receipt.
• Delivery address.
• Delivery date.

• You need to check the status of your order.
• You need to schedule, reschedule, or cancel the delivery date.
• You need to add delivery directions.
• You need to add an email address to your order. There can only be one email address per order.
• You would like to use a shipping company to pick up your furniture or mattress (additional charges may apply).
• You need to report property damage from a furniture or mattress delivery.
• The merchandise was not assembled.
• You receive the wrong furniture or mattress.
• You want to provide driver feedback.
• The merchandise you ordered did not fit in your house (click here for more information on preference returns).
• Your mattress is contouring. (Mattresses are expected to contour up to 1.5 inches. If your mattress has a contour of 1.5 inches or more, please contact us).
• The merchandise arrived damaged or it is defective.
• The furniture or mattress merchandise is missing pieces, parts or hardware.
• You cannot accept delivery of your furniture or mattress right away. We can hold your merchandise for up to 45 days after purchase. If you are unable to schedule a delivery date within 45 days of availability, your sales check will be canceled.