How do I know if something I purchased is sold by a third party vendor?

On the product page and in your Brown Bag, you will see an option to ship or pickup. Third-party merchandise only has a shipping option and will state “Sold and shipped by” and the brand. If you make a purchase with this indicator, please refer to our special return polices for details on how to return your item.

What if I don't have my original receipt for my purchase?

If you do not have a receipt or proof of purchase for your return, a Bloomingdale’s store can issue a merchandise credit for the lowest selling price in the last 180 days. We will also require you to provide your name, phone number, and address. We may use that information for our security and marketing purposes. Please be assured that any information you provide will be handled according to our Customer Privacy Policy.

How do I return or exchange a gift?

We will issue a merchandise credit for any gift you receive using your original receipt or proof of purchase label. If you do not have a receipt, a Bloomingdale’s store can issue a merchandise credit for the lowest selling price in the last 180 days.

How do I return or exchange a registry item?

To make your registry return and exchange process as easy as possible, we recommend that you schedule an appointment with your Registry Concierge. They will help you finalize your choices and fill you in on any information you may need for your returns and exchanges.

We will issue a merchandise credit for any gift you receive using your Registry purchase list, the original receipt, or proof of purchase label. No receipt and the item is not on your purchase list? We will issue a merchandise credit, and you will receive the lowest selling price in the last 180 days.

What happens if I return merchandise which earned a promotional gift card?

If you return an item which contributed to you receiving a Promotional Gift Card and as a result fall below the qualifying earning threshold, your Promotional Gift Card value and/or return value will be reduced in the amount equal to the corresponding value of the Promotional Gift Card.

What happens if I return something I bought with a promotional gift card?

If you return an item that you purchased using a Promotional Gift Card, the amount paid with the Promotional Gift Card will be issued to a gift card that will be mailed to you.

Can I return a gift card?

Yes, you can return a Gift Card to a store location. The full value must be on the Gift Card. The full amount will be credited to the buyer’s original form of payment

What happens if I paid with a loyallist reward?

If you used a Reward towards your purchase, the amount of the Reward will be reissued to you as a Reward that you may use the next day.

What happens to my loyallist points when I make a return?

When you return a purchase, the points accumulated on that purchase will be removed from your Points Account Balance. If you do not have enough outstanding points to accommodate the returned purchase, any outstanding Rewards will be reduced by 1¢ per 2 points. If you do not have enough outstanding Rewards to accommodate the returned purchase, your refund will be reduced by 1¢ per 2 points.

How do I return an item purchased at a Bloomingdale's Outlet Store?

Merchandise purchased at Bloomingdale’s The Outlet Stores can only be returned or exchanged at The Outlet Store.