Customer Service
RECENTLY VIEWED ARTICLES

Children's Product Recalls
Stokke® YOYO Stroller voluntary product recall

Recall Date: 11/5/2024


Product:
Stokke® YOYO strollers with a serial number that begins with the sequence “142AA” followed by a number that falls below “0062239”.


Hazard: Stokke® recently identified a potential parking brake issue in certain YOYO³ strollers that could result in an unintentional release of the brake during use.


Remedy:

Stop using the Affected Product immediately. Check the serial number on the label located near the basket on the left side of your stroller. Visit the Stokke® online recall portal here to determine if your stroller is affected by this recall. If your product is confirmed to be part of the recall, you will be prompted to register on the Stokke® website to receive a return kit with instructions to send back your YOYO³ stroller and all components. Once Stokke® receives your return, it will issue a full refund.


If your stroller is affected and you successfully complete the recall registration, Stokke® will provide you with a one-time 30% discount code to use on stokke.com. Stokke® truly values your continued support and understanding.


If your stroller is not included in the recall, you may continue to use it safely.


For further questions or assistance:

Please reach out to the Stokke® dedicated recall support team at 1-877-978-6553. The Stokke® team is ready to help you through the recall process. You can also utilize the Live Chat option on the Stokke® website or an email Stokke® for further assistance.

Thank you for your attention to this important matter. We and Stokke® are committed to ensuring the safety and well-being of your family, and we and Stokke® appreciate your cooperation in this effort.

Thank you for your attention to this important matter and thank you for being a valued customer.

Thule RideAlong Rear-Mounted Child Bike Seat voluntarily Recalled by The Thule Group

Recall Date: 04.04.2024

Product: Thule RideAlong rear-mounted child bike seats manufactured between March 1, 2021 through October 31, 2023 with the following item numbers:

  • 100107

Hazard: The harness padding of Thule RideAlong bike seats can contain flame-retardant DecaBDE in excess of regulatory limits.

Remedy: Consumers should immediately stop using the recalled RideAlong seat and contact Thule Group to register for free replacement harness padding and to receive instructions on how to return the recalled padding.

For more information, visit this link for full details and registration of a replacement harness padding, or by contacting Thule’s Customer Service directly 1-888-816-0228 between 8:30AM - 5:30PM EST.

CPSC Press Release