Customer Service

Can I return merchandise that has been worn, used or altered?

No, we will not accept a return of merchandise that has been:

  • Worn
  • Washed
  • Damaged
  • Used
  • Altered
  • Returned without attached Bloomingdale’s b-tags, designer tags and/or any accompanying materials that were originally included

All returns are subject to evaluation by Bloomingdale’s. Please see tips below for keeping your items in returnable condition:


  • Shoes scuff very easily on any hard surface, so be sure to try on shoes on carpet. Shoe boxes are also an important part of the product presentation and must be returned undamaged.

Swimwear and Lingerie

  • Please try on swimwear and lingerie over underwear for sanitary reasons. Do not remove any protective slips.


  • Certain dresses will be delivered with a Bloomingdale’s b-tag attached. Once the b-tag is removed, merchandise cannot be returned. To determine whether a dress you would like to purchase will be tagged, go to the product page and review the details tab below the image. If an item is going to be tagged, we will alert you there.