Product and Service Fulfillment

(Fulfillment)

Fulfill, manage, and communicate with you about transactions.

Establish and service your profile on our websites or mobile apps.

Provide customer service and alert you to product or shipping information.

Provide personal services such as b-connected (clienteling) or The Registry at Bloomingdale’s.

Manage loyalty programs (e.g., Loyallist), including order management, billing and reordering products.

Marketing, Promotions, and Advertising

(Advertising)

Deliver information about products, services, and promotions.

Provide interactive features on websites and mobile apps.

Identify product and shopping preferences using information we collect from you and about you.

Administer contests, sweepstakes, promotions, surveys, and focus groups.

Internal Operations
(Operations)

Improve the effectiveness of our websites, stores, mobile apps, merchandise assortment, and customer service.

Conduct business analysis, such as analytics, projections, and identifying areas for operational improvement.

Fraud Prevention, Security and Compliance

(Security)

Protect our assets and prevent fraudulent transactions.

Validate credentials and authenticate customers when logging into your online profile, mobile apps, or transacting in-store.

Protect the security and integrity of our services and our data.

Assist law enforcement and respond to legal/regulatory inquiries.

Credit Card and Banking

(Credit)

Process your payments and address your order inquiries and requests.

Offer you additional products or services that may be of interest.

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Fulfillment

Advertising

Operations

Security

Credit

Sensitive Personal Information

Driver’s license number, account log-in, password, debit/credit card number, geolocation, ethnic origin

Sensitive Personal Information below is denoted with an asterisk (*).

Information you provide

Placing an order, taking advantage of other programs online or in-store (i.e., b-connected/Clienteling).

X

X

X

X

X

Identifiers

real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license number*

Information You Provide

Creating a profile, placing an order, creating a registry, signing up for events, or taking advantage of other programs online or in-store (i.e., b-connected/Clienteling), or contacting us through the "Live Chat" feature on our website.

Information We Collect Through Data Collection Technologies
When you visit our websites, use our mobile apps, shop in our stores, or interact with our wireless services or other technologies. This information is either automatically collected or is customer-initiated.

Information From Other Sources
We may provide and receive information about you, with or from our service providers and vendors.

X

X

X

X

X

Commercial Information

products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies

Information You Provide
Placing an order, creating a registry, signing up for events, or taking advantage of other programs online or in-store.

Information From Other Sources
We may provide and receive information about you, with or from our service providers and vendors.

X

X

X

X

,

Biometric Information

voice recordings, facial recognition

Information You Provide
Calling, chatting, emailing, or otherwise contacting our customer service team.

Information We Collect Through Data Collection Technologies
Fraud and security activities when visiting our stores or placing online orders.

X

X

X

X

X

Internet or Other Electronic Network Activity Information

browsing history, search history, information regarding a customer’s interaction with an Internet website application, or advertisement

Information We Collect Through Data Collection Technologies
When you visit our websites, use our mobile apps, shop in our stores, or interact with our wireless services or other technologies, tagging Bloomingdale’s on your social platforms, or interacting with our social platforms. This information is either automatically collected or is customer-initiated.

X

X

X

X

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Geolocation

Information We Collect Through Data Collection Technologies

When shopping on our website we collect geolocation data such as IP address.

X

X

X

X

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Precise Geolocation*

Information We Collect Through Data Collection Technologies

We collect location data when your device is set to provide location information or when you have notified the store that you have arrived to pick up your curbside order.

X

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X

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Internally with any Bloomingdale’s Brand, Website, Mobile App, and Info You Post on our Social Media

Identifiers, Commercial Information and Information you Post, such as information you post in our reviews feature or share on your gift registry

Offer products and services that may be of interest or to fulfill our obligations to you

N/A

N/A

Our Service Providers

Identifiers, Commercial, Biometric Information, Internet or Other Electronic Network Activity, Sensitive Personal Information, or any information you post with third parties who facilitate operations and perform services on our behalf

Provide services to Bloomingdale’s so we can provide products and services to you

N

Y

Our Business Partners

Identifiers, Commercial Information, Internet or Other Electronic Network Activity, Sensitive Personal Information

Provide products and services that enhance our offering portfolio to help us serve you better

Y

N

Third Parties for Marketing Purposes

Identifiers, Commercial, Internet or Other Electronic Network Activity Information, or Sensitive Personal Information

For marketing purposes, including third parties whose products or services we believe you may be interested in. For third parties’ own marketing purposes. These third parties may also share your information with others and may include delivery of Interest-based advertising.

Y

Y

Any Successors to All or Part of Our Business

All Categories of Personal Information you have entrusted to Bloomingdale’s

If Bloomingdale's merges with, acquires or is acquired by another business entity your Personal Information may be shared with the new company. This may include an asset sale, corporate reorganization, or other change of control.

N/A

N/A

Any Compliance or Legislative Organization, as Required

All Categories of Personal Information you have entrusted to Bloomingdale’s

When responding to a court order or subpoena, if a government agency or investigatory body requests information, or when we are investigating potential fraud.

We may also share information if you are the winner of sweepstakes or other contests.

Y

Y

Technology

Description of Interaction

Fulfillment

Advertising

Operations

Security

Credit

Cookies, Pixels, Tags, and SDKs

We use these technologies to improve our services and provide you with the best possible experience including to:

• identify you,
• provide relevant, interest-based advertising,
• remember your preferences,
• secure your access,
• know when content has been shown to you,
• provide aggregated auditing, research, and reporting for advertisers,
• understand and improve our online services,
• identify you across devices, such as smartphones, tablets, computers, or related browsers, and

detect and defend against fraud and other risks.

X

X

X

X

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Global Privacy Control (GPC)

Bloomingdale’s recognizes if you are broadcasting the global privacy control (GPC) signal. Please note that your use of our websites may still be tracked by Bloomingdale’s and/or our service providers, however the GPC signal does opt out your information from being shared with third parties.

For more information on Global Privacy Control, please visit https://globalprivacycontrol.org/

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Fulfillment

Advertising

Operations

Security

Credit

Interest-Based or Online Behavioral Advertising (OBA)

Bloomingdale 's uses third-party advertising companies to serve interest-based advertisements. These companies compile information from various online sources (including mobile-enabled browsers and apps) to match user profiles with ads we believe will be relevant, interesting, and timely.

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X

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Social Networks and Tech Advertising Programs

Bloomingdale 's has relationships with several social networks and tech companies. These companies have specific interest-based ads programs that match customers that have shown interest in Bloomingdale 's through our websites or other services with their individual profiles (such as on Facebook) and platforms (such as Facebook and Google). This matching allows us to deliver relevant, interest-based ads on those companies' networks.

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Bloomingdale's Mobile Apps

Bloomingdale's offers mobile apps that you may download from your phone or smart device's "app store" as well as apps that you can download from your Internet-connected devices (e.g., smart television).

Bloomingdale's mobile apps, with your permission, may use your device's camera, microphone, or location information to enable features or services. For example, geolocation (e.g., GPS) can help you find a nearby store or learn about upcoming nearby store events.

X

X

X

X

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In-Store Wi-Fi Services

Bloomingdale's locations may offer free Wi-Fi services to customers. Examples of data automatically collected through our Wi-Fi service include information about your device, including a MAC Address, random IP address, and telemetry data (such as signal strength and qualify) related to your use of our Wi-Fi service. This data is anonymized and used to provide operational insights such as foot traffic volumes and dwell times.

Wi-Fi data is anonymously collected or de-identified unless we receive consent to use Wi-Fi data in a manner that identifies you or your device(s).

X

X

X

X

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Radio Frequency Identification (RFID)

Radio Frequency Identification (RFID) tags consist of a small chip and antenna that provide a unique identifier for products. RFID s must be scanned by a specific type of reader near the tag to retrieve tag data. RFID is not used to track or monitor any items once you leave our stores.

X

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X

X

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Video Cameras

We use cameras in our stores for security purposes, loss prevention, and asset protection. We also use cameras in our stores for operational purposes, such as traffic pattern analysis. Cameras may include technology to capture age range, gender, and dwell time.

We will not use cameras to personally identify you, without your consent, except when the identification is for security, anti-theft, or law enforcement purposes.

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X

X

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Voice-Enabled Services

We may use voice-enabled services (‘VES’) to provide you greater functionality and easier shopping experiences with services such as voice search for products (i.e., "Show me Aqua for Bloomingdale’s Handbags"). VES will only be used to facilitate specific requests. Voice files are not used to personally identify an individual and will not be associated with any individual Bloomingdale 's account. Voice files will be retained by Bloomingdale 's and any third-party voice-enabled service providers.

Voice-enabled services are opt-in by use. If you do not wish to opt-in to VES, do not use those features. VES does not include phone answering machine messages.

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Update Accounts and Online Profiles

If you are a registered user of bloomingdales.com, you can update your information in My Account.

To learn more about your options for managing your preferences with respect to your Bloomingdale's credit card account, please click here.

Call Customer Service at 888-922-7026

B-connected (Clienteling App)

Customers who would like to end their relationship with a Bloomingdale's sales associate can do so through the following methods:

• Calling or text the associate directly asking to end the client relationship and stop communication with that associate,
• Visiting the associate in the Bloomingdale's store and asking to end the one-to-one relationship, or
• Call Customer Service at 888-922-7026.

Note: Ending the one-to-one relationship with the sales associate will remove your information from that associate's client portfolio. Bloomingdale’s will retain your Personal Information and it may be used by other sales associates if you begin a new one-to-one relationship.

MyList at Bloomingdale’s

Customers who would like to manage their preferences regarding the MyList program can do so through the following methods:

• Email [email protected], or
• Calling Customer Service at 833-229-4544.

Opt Out of Mobile Marketing Campaigns

To opt out of Bloomingdale's Marketing Messages (for example, "Bloomingdale's Promo Alerts") for a specific mobile number, reply "STOP" to 25666 on your mobile phone/wireless device. You will receive a confirmation text that you have been opted out. Forcustomers with a Bloomingdale's online account, you may also opt out by signing into My Account on bloomingdales.com, clicking on my profile, and indicating your opt-out preference.

Note on Opting-Out of Mobile Marketing: If you opt-out of mobile marketing using any means other than replying "STOP", please allow 3-5 business days after contacting us to process your request. We do not share your mobile number with any third parties for marketing purposes.

Unsubscribe from Direct Mail Communications

Call Customer Service at 888-922-7026

Unsubscribe from Specific Email Communications

To update your preferences or categories of promotional or marketing emails you receive from Bloomingdale's at a specific email address, you may:

• Use the unsubscribe link in the footer of any email sent by bloomingdales.com.
• Unsubscribe by signing into My Account on bloomingdales.com, clicking on my profile, and indicating your opt-out preference.

It may take up to 10 business days to process your request.

Operational emails (e.g., shipping confirmation or product recall information) do not provide an opt-out option.

Technology-Enabled Collection and Use Preferences

Technology-Enabled Collection and Use Preferences

Bloomingdale's Mobile Apps

• You can opt-out from allowing Bloomingdale's mobile apps access to your device's camera, microphone, or location information by adjusting the permissions in your mobile device.
  
  

In-Store Wi-Fi Services

• If you do not wish for us to use your Wi-Fi analytic data in a de-identified manner, please turn off your mobile device or refrain from using our Wi-Fi services. For more information, visit: https://smart-places.org.
  
  

Cookies and Pixel Tags

• Managing cookie preferences differs from browser to browser so please refer to your browser for further information. If you would like to disable cookies and web beacons, please use the help function in your web browser to restrict cookies from our websites.

Website Optimization Services

• If you would like to opt-out of Google Analytics on a per browser basis, please Click Here to download the Google Analytics opt-out browser add-on. For more information on Google Analytics, Click Here.
• If you would like to opt out of Adobe Analytics on a per browser basis, please Click Here. For more information on Adobe Analytics, Click Here.

Interest-Based or Online Behavioral Advertising (OBA)

• If you would like to opt-out of interest-based advertising, please Click Here. Please note that you will be opted out of all interest-based advertising from all companies participating in the Digital Advertising Alliance’s “WebChoices” and/or “AppChoices” customer choice tools for that specific browser on that specific device. If you opt-out, you may continue to see or receive online advertising from Bloomingdale's; however, these ads may not be as relevant to you.

Note: To opt out of interest-based advertising in mobile apps, you can turn off mobile device ad tracking or reset the advertising identifier in your device settings.

Social Networks and Tech Advertising Programs

You can manage your preferences for many of these advertising programs through the links provided below:

• Facebook
• Google
• Twitter
• Yahoo!
• Pinterest
• WhatsApp
• Slack

Right to Deletion

You may request deletion of applicable Personal Information Bloomingdale’s has collected about you.

Upon verification of your request, Bloomingdale’s will notify third parties to whom Bloomingdale’s has shared your Personal Information to delete your information as well.

Right to Correct Inaccurate Personal Information

You have the right to correct inaccurate Personal Information collected by Bloomingdale’s.

If you are a registered user of bloomingdales.com, you can correct your information in the My Profile section of My Account.

Alternatively, use one of the contact methods outlined above

Right to Know / Access What Personal Information is Collected

You have the right to know Personal Information Bloomingdale’s has collected about you during the previous 12 months, including:

• Categories of Personal Information we collected about you
• Categories of sources from which we collected the Personal Information
• Business or commercial purpose(s) for collecting your Personal Information
• Specific pieces of Personal Information we collected

Right to Know What Personal Information is Sold or Shared

You have the right to know Personal Information Bloomingdale’s has sold or shared about you during the previous 12 months, including:

• Business or commercial purpose(s) for selling your Personal Information
• Categories of third parties with whom we share the Personal Information
• Categories of Personal Information we have sold and categories of third parties to whom the information was sold
• Categories of Personal Information we disclosed about you for a business purpose

Right to Opt Out of Sale or Sharing

You have the right to opt out of the sale or sharing of any Personal Information Bloomingdale’s has collected about you.

Right to Opt Out of Automated Decision Making

You have the right to opt out of automated decision making, including profiling, against any information Bloomingdale’s has collected about you.

Right to Limit Use and Disclosure of Sensitive Personal Information

You have the right to opt out of the disclosure of Sensitive Personal Information to a third party if Bloomingdale’s uses that information for any purpose other than the designated purpose you agreed to.

Right to No Retaliation

Bloomingdale’s will never discriminate nor retaliate against you if you choose to exercise any of these privacy rights.

Opt Out

430

47

383

1.3

Delete

48

2

46

44.7

Disclose

5

0

5

28

Right to Deletion

You may request deletion of applicable Personal Information Bloomingdale’s has collected about you.

Upon verification of your request, Bloomingdale’s will notify third parties to whom Bloomingdale’s has shared your personal information to delete your information as well

Right to Correct Inaccurate Personal Information

You have the right to correct inaccurate Personal Information collected by Bloomingdale’s.

If you are a registered user of bloomingdales.com, you can correct your information in My Account.

Right to Know / Access What Personal Information is Collected

You have the right to know Personal Information Bloomingdale’s has collected about you during the previous 12 months, including:

• Categories of Personal Information we collected about you
• Categories of sources from which we collected the Personal Information
• Business or commercial purpose(s) for collecting your Personal Information

Specific pieces of Personal Information we collected

Right to Know What Personal Information is Sold or Shared

You have the right to know Personal Information Bloomingdale’s has sold or shared about you during the previous 12 months, including:

• Business or commercial purpose(s) for selling your Personal Information
• Categories of third parties with whom we share the Personal Information
• Categories of Personal Information we have sold and categories of third parties to whom the information was sold

Categories of Personal Information we disclosed about you for a business purpose

Right to Opt Out of Sale or Sharing

You have the right to opt out of the sale or sharing of any Personal Information Bloomingdale’s has collected about you

Right to Opt Out of Automated Decision Making
(VA Residents Only)

You have the right to opt out of automated decision making, including profiling, against any information Bloomingdale’s has collected about you.

Right to Appeal (VA Residents Only)

Virginia residents have the right to appeal should Bloomingdale’s be unable to take action on your privacy rights request. If your Privacy request is rejected, you will receive an email with a link that will direct you to our Appeals intake form.Virginia residents have the right to appeal should Bloomingdale’s be unable to take action on your privacy rights

Right to No Retaliation

Bloomingdale’s will never discriminate nor retaliate against you if you choose to exercise any of these privacy rights.