Customer Service

Assistance with a Registry

How can my guests purchase items from my registry?

Your guest can make purchases from your registry online or in-store. If any items are not available for purchase online, your guest can contact an associate using the Store Locator .

How is an item purchased from the gift list updated?

The gift list is updated each time a guest purchases an item off your registry. Please note that it can take up to 24 hours for updates to be displayed.

How can I keep track of my gifts and thank you notes?

Use the Thank You Card Manager tool, which provides a list of items that your guests have purchased. Use the check boxes to track what gifts you have received and the guests to whom you've sent thank you notes.

I have guests coming from overseas. Can they shop online?

Yes!  Your guest can shop online if they have a U.S. billing address.  If your guest has an international billing address and want to ship to the U.S., they must call Bloomingdale's Customer Service at (IDD #) +1 (513) 573-8170. We are available 24 hours/day, 7 days/week.

Why haven't I received the items showing as purchased on my registry?

  • Your guest may want to personally deliver the gift to you and haven't yet done so.
  • The item may have recently shipped and still be in transit.
  • The item is backordered and has yet to be shipped.

If you supplied us with an email when you registered, you'll receive notification when items are backordered. (Please make sure your spam filter is off and that you add to your address book as a trusted address.)