Customer Service

About International Ordering

Can my order be delivered internationally?

Yes! Through our arrangement with Borderfree, we're pleased to provide an enhanced international shipping experience for customers. International shoppers will now get the benefit of seeing product prices in their local currency, guaranteed order totals provided by Borderfree, cost-effective international shipping, and much more.

For a list of available shipping locations and shopping currencies, please click the flag in the upper-right corner of the homepage.

How do I track my international order?

Enter your order number and email address to track your international order with Borderfree.

How do I place an international order?

To place an international order, follow the instructions below:

  • From the homepage, click the flag in the upper-right corner of the homepage

  • Select your shipping destination and preferred shopping currency and click SAVE & CONTINUE

To add items to your shopping bag:

  • Click on the desired item(s) and select ADD TO BAG

  • Once an item is added, select CONTINUE SHOPPING button to return to browsing

To checkout:

  • Select your shopping bag in the upper-right corner of your browser

  • You will see your merchandise total, including estimated shipping and estimated sales tax

  • Select CONTINUE CHECKOUT and follow the prompts to place your order

The following payment methods are accepted by Borderfree:

  • Visa

  • Mastercard

  • American Express

  • PayPal (standard payments)

  • PayPal Express Checkout

  • JCB

  • UnionPay (credit cards)

Payment options depend on the selected currency, billing location, and shipping location.

Please note: Taxes and duties are calculated during international checkout.

How will I know how much my order will cost?

International shipping rates are determined during online checkout by Borderfree and are calculated based on a number of factors, including:

  • Desired shipping level (standard/express)

  • Merchandise purchased

  • Weight of item(s)

  • Destination location/region

Are there any additional costs that will be due upon receipt of my order?

When you use the Borderfree global checkout, you'll be provided with an order total in your preferred currency. The order total displayed is the amount you'll be billed by Borderfree. There will not be any additional costs billed upon delivery or due as C.O.D. charges.

Please note: reserves the right to correct pricing errors.

Can I change or cancel my international order after it has been placed?

Unfortunately we're unable to change your order once it is confirmed. However, in the event that the shipping address on your order needs to be updated or you need to cancel your order, you can contact Customer Service:

Please note: Your order begins processing right away and it may not be possible to update the shipping address. If you are unable to make changes, our Return Policy makes it easy to return your purchase.

Who is Borderfree?

Borderfree is a ground-breaking global ecommerce company that allows us to present our international shoppers with product prices in the currency of your choice, aggressive international shipping costs and the lowest possible order total. Borderfree allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty.