Customer Service
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Furniture and Mattress Delivery
  • We deliver furniture and mattresses to anywhere in the contiguous United States.

    Regular delivery fees apply to areas within our normal delivery zones. Additional fees may apply to areas outside our normal delivery zones. For further details¸ please contact your sales associate or call 1.866.593.2540

    See full delivery pricing information Here

  • Upon arrival at your home, the Delivery Expert will:

    • Discuss potential layout/setup of item(s) being delivered.
    • Discuss any potential hazards in and around the requested set-up location(s).
    • Remove and haul off the unwanted used mattress set(s), as applicable.
    • Use pads to protect your home while transporting your furniture.
    • Wear shoe covers so as not to track dirt/mud into your home.
    • Review any special requests for moving furniture as needed. Please note that only items similar in weight or structure to those being delivered may be moved on the same floor/level.

    When unpacking your merchandise, the Delivery Expert will:

    • Set up and place your merchandise where you want it. Please note that we cannot connect/disconnect any electrical equipment.
    • Vacuum areas around bed and install dust ruffles on the new bed.
    • Remove all delivery-related trash from your home.

    To ensure your merchandise fully meets your expectations and Bloomingdale’s high quality standards, the Delivery Expert will:

    • Wipe down all merchandise, as applicable.
    • Inspect the merchandise with you and clean up any minor imperfections.
    • Assist you with Customer Service on any issues that arise during delivery.
    • Demonstrate the setup and attachments of your merchandise.

    The Delivery Expert cannot attach headboards, adjustable bases or frames that require modification or alteration.

  • Yes.  Bloomingdale's offers free haul-away service for old mattress sets. We will remove one mattress set for each set being delivered.

    This service is not available for furniture.

  • Our delivery team can carry your furniture or mattress purchase up a maximum of three (3) flights of stairs. Please advise your sales associate if your delivery will require your purchase to be carried up multiple flights of stairs.

  • To check the delivery status of your furniture or mattress order:

    You will need to provide your sales check number, which is located at the top of your receipt.

  • Unless specified in a promotion, mattresses and furniture are not available for free shipping.

  • Yes, you'll be contacted by phone or text prior to your delivery based on your delivery preferences.

    On the day of delivery, you can monitor your driver's ETA Here.

  • Each order can only accommodate one email address. If you forgot to add an email address to your order and would like to add one now, please click here.

  • To add delivery directions to your sales check, please contact your sales associate or call Bloomingdale’s Customer Service at 1.800.323.7857 during business hours.

  • Please contact a sales associate for details on how to use a shipping company to deliver your merchandise.

    To contact a sales associate:

  • Please contact us within three days of delivery. Consult your sales associate or call Bloomingdale’s Customer Service at 1.800.323.7857 during business hours.

  • If your merchandise was not delivered, your account will not be charged. Please contact your Sales Associate to discuss re-ordering options. If you accepted delivery and would like to return your merchandise for preference reasons, please refer to the return policy.

  • We can hold your merchandise for up to 45 days after purchase. If you are unable to schedule a delivery date within 45 days of availability, your salescheck will be canceled.