Customer Service
RECENTLY VIEWED ARTICLES

Registry Information for Guests

How can I find a couple's registry?

Click here to get started. Then simply enter either registrants' name, select GO and click “View Registry” next to the registrants' name.

How can I place an order?

To place an order online just follow these easy steps:

  1. On The Registry, go to FIND. Enter the requested information and select GO.
  2. From there, click on the registrants' name to view their gift registry.
  3. You will have the opportunity to view images of gift registry merchandise. When you are ready to make a gift selection, enter the quantity you wish to purchase into the box next to the gift item description. Repeat this step for additional gifts.
  4. Once you've made your gift selections, click on ADD TO BAG.
  5. Before proceeding to checkout, you can add a personal message for the couple.
  6. You will be able to view all the items in your bag and proceed to the checkout by clicking on CHECKOUT.  (We store the couple's gift registry address, so you don't have to remember it or enter it during Checkout.)
  7. Within minutes of completing Checkout, the gift registry list will be appropriately updated to reflect your purchase.

To place an order by phone, please contact Customer Service at 1-800-888-2933.

How do I get assistance with an order?

Contact Customer Service at 1-800-888-2933 and a representative will be able to assist you.

How do I know what the couple still needs?

When viewing the couple's registry, the "still needs" column shows items that are still available for purchase.

How can I purchase an item that’s listed on the registry but not available online?

To order any item that’s currently unavailable for purchase online, please contact your nearest store to speak to associate who can place your order.

If I order several items will they be shipped together?

Your items may be shipped separately, depending on availability.

How will I know if an item is backordered?

You will receive and e-mail and maybe asked to indicate if you would like to continue with the order. Please carefully monitor your e-mail and contact Customer Service at 1-800-888-2933.

I can't see the couple's shipping information. How can I send a gift from the couple's registry?

For privacy reasons, we do not display the couple's shipping address.

When you select to have merchandise shipped to the couple, we'll ship it to the address they have on file with us.

Can I order a Gift Card for the couple?

Yes! If you want the card shipped to the couple, you will need to provide their shipping address. You can shop our selection of Gift Cards here .

If I live outside of the U.S., can I purchase a registry gift and ship it to the United States?

  • If you are using a credit card with a U.S. billing address, you may place your order online at any time.
  • If you are shipping to the U.S. but have an international billing address, you can place your order over the phone. Call Customer Service at (IDD #) +1 (513) 573-8170. We are available 24 hours/day, 7 days/week.

How can I cancel an order?

You can cancel your order by contacting Customer Service at 1-800-888-2933. A representative will be able to assist you in most cases, depending on the status of your order.